Monday, August 11, 2014

Breaking up is hard to do

Curse those hoarding genes!

I'm really happy to be passing this on to someone who needs a machine so why does the hoarder inside whisper to me?!

Sunday, August 03, 2014

Whinge whinge

I've thought long and hard whether to write this post at all and have decided that as I won't be publicly naming the shop involved, I would like to express myself and my opinion!

A few months ago I thought I would treat myself to a set of fibre samples from a UK based online shop. Kind of like the US based Phatfiber.  I placed my order and waited with anticipation for the samples to arrive.  They came really promptly and I was so excited to receive them that I opened the plastic envelope in the car.  So, and this has bearing later, I opened an intact mailer in a confined, self limiting space.

I looked at what came and took a photo, but I felt kind of flat and cheated as I had

Three. Small. Samples.

Nothing else, not even a penny chew, a thank you tag or a smiley face on the invoice/remittance note

I took the purchase to knit night.  Friends there saw what came and were as underwhelmed as I had been. We chatted and after I came home, I confirmed what had been pointed out to me - that there was a guarantee of 5 samples per this package. I politely mailed the vendor and was asked:

'Had your parcel been tampered with when you received it? We are pretty careful about checking every bag has 5 samples from different dyers.
I will put another 2 samples in the post for you tomorrow.'
Apart from the salutation, that was it.  Not a whisper of an apology and what I felt was a faint accusation of me trying to rip the vendor off.  I even went and checked in the car in case I had somehow misplaced two fibre samples or they had sprung out when I opened the mailer.
I did get another two samples, but again, no additional customer service.  I've never been contacted to ask if I got the replacements and there was no extra for my inconvenience, no offer of a discount on a future purchase.  Nothing to encourage me to look on this as a blip. 

I won't say what I think of the samples as my whole interaction has been tainted by this experience.  I won't be repeating this purchase and I have to remind myself that the dyers provided their wares in good faith and I shouldn't let this colour what I think of their work

See, said it was a whnge!